Issue Spot: Building Bridges Between the Statehouse and Courthouse

It’s been almost five years since the Massachusetts Trial Courts instituted a hiring freeze resulting in staff reductions, processing delays, personnel shortages, and strained clerk and registers offices.  It came as no surprise in September 2011 when the Trial Court announced that it was reducing public access to clerks and registers offices in an effort to deal with the impact of the freeze.

With clerks and registers offices closed at certain times, staff had the opportunity to prepare cases for court sessions and to complete case processing — including filing, docketing, and scanning.  The changes in public hours helped more than 30 court locations get back on track.  In some Probate and Family Courts, registry counter and phone hours were restricted after 3 p.m.  In Lawrence Probate and Family Court, the registry closed from 1-2 p.m. and in several district courts, counter and phone coverage was restricted.

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