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I Knew You Were Trouble: Managing Problem Clients

Tuesday, April 29, 2014 12:00 PM to 1:00 PM
Boston Bar Association - 16 Beacon Street, Boston, MA



Even if you target and vet clients aggressively, you’ll still likely wind up with some who start out, or turn out, to be difficult to work with.  Hey, nobody’s perfect . . .

But, there are techniques you can apply to make sure that you spend less of your time dealing with the clients you don’t want, and more of your time dealing with the clients you do want.

Our expert panel will address this topic at four distinct junctures of the law firm client lifecycle:

  • How do you target your marketing to get the clients you truly want?
  • How do you vet potential clients, to determine whom you’d like to work with?
  • How do you manage difficult clients, if you need to preserve the relationship?
  • How do you terminate the representation, when you just can’t engage any longer?

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Elizabeth Vincensi


BBA Event Calendar