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Webinar: Focus on your Clients with Insights from the Legal Trends Report

Wednesday, May 22, 2019 2:00 PM to 3:00 PM
- , Boston, MA


Description:

The 2018 Legal Trends Report is packed full of insights that can benefit the client experience at your law firm. Learn everything you need to know in 60 minutes.

The annual Legal Trends Report (LTR) provides new data-driven insights into the practice of law. This year's report looks closely at legal consumers. What makes them hire? What makes them recommend your services? And what frustrates them most about working with a lawyer?

In this webinar, you'll get a succinct presentation on the key takeaways from this year's report—plus additional insights and recommendations on how to take action based on some of the most important findings.

In this webinar, you’ll learn:

                     Insights from the LTR and how successful firms should incorporate them into their business and customer service models

                     How client satisfaction impacts business, and what your firm can do to measure this critical data point

                     Emerging trends in delivering excellent client experiences, and quick wins you can implement for better service

Presented by Nefra MacDonald of Clio, a comprehensive cloud-based practice management platform for the legal industry. Having worked in the legal field for nearly a decade, Nefra has seen the pain points law firms feel every day and uses that experience to help lawyers streamline processes and run better businesses. She regularly gives legal industry presentations on subjects ranging from legal technology to attorney well-being.

This webinar is brought to you by:

 

Contact:

Tara Trask
ttrask@bostonbar.org

 

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